FAQs

Shipping Information

What Shipping Methods Are Available?

Due to nature of our products (hand made, large) we calculate every order individually. After purchase we will contact you with the price of a delivery. Usually we will use courier company.
There is an option to collect your item in a store for free.

How Long Will It Take To Get My Package?

Our products are hand made. We need about 6 weeks to produce it plus few days for the delivery.


Payment Information

What Payment Methods Are Accepted?

We accept debit/credit card payments and bank transfers.

Is Buying On-Line Safe?

We’re SSL certified
On secure websites, the beginning of the retailer’s internet address will change from ‘http’ to ‘https’ when you’re making a purchase.
When you’re shopping on a website with an SSL security certificate, a security logo will appear when you get to the site’s checkout. If you use Microsoft Internet Explorer this is usually a locked padlock or unbroken key symbol at the bottom of your browser window. In Mozilla Firefox, information usually appears in a coloured strip on the left of your address bar.


Orders and Returns

How Can I Cancel Or Change My Order?

Just contact us to discuss it, however, due to a nature of our products (made to order) it might be impossible.

Do I need an account to place an order?

You don’t need an account to be able to place an order, you can check out as a guest.

How Do I Track My Order?

When it is possible we will provide you with a tracking number – it depends on a courier company.