We aim to deliver your order within 14 days (excluding hand made items like designer radiators), depending on stock availability and where you live. The Radiators are hand made so it will take about 6 weeks to deliver it to you. We will contact you after the order to discuss all details.
Parcel Force will deliver orders Monday to Friday between 7am and 6pm.
We will confirm your delivery date via email, within 72 hours (excluding hand made items like designer radiators) of placing your order.
If this date is unsuitable, we can always change it. If you are ordering online, the estimated delivery date is the earliest date we can deliver.
Our online shopping service is only able to deliver items to mainland UK* and Northern Ireland
*With the exception of the Isle of Wight.
1. Carriage charges in United Kingdom
Carriage starts from £2.95 depending on the products, order value and location. The correct amount and carriage options will be offered at the checkout. Here are the main carriage options:
Royal Mail,48hr no signature required, for orders less than £50 on qualifying products £2.95
Standard delivery charge to standard mainland UK locations £4.50
Next Working Day Delivery Charge, (Only Available When Products Are In Stock) £6.60
Where next day delivery is offered it is based on orders received before 3.30pm. Orders despatched on a Friday will be delivered on the following Monday. Where there is a bank holiday the order will be delivered on the next working day instead. Please note that delivery next day is only possible if the goods are in stock, we do not guarantee next day delivery, the carriage charge is a subsidised charge to cover the cost of transport. We do show stock levels online but we can have occasional errors on our computer system, especially when it is a length of time since our last stocktake (6 monthly), so please CONTACT US BY TELEPHONE Monday – Friday, 9am – 4pm or email outside of those times for instant stock confirmation if you require goods urgently.
Standard delivery is normally on a 2 day basis. The same rules apply to 2 day carriage as next day. We do show stock online but if you definitely need it within a 2 day timescale CONTACT US BY TELEPHONE Monday – Friday, 9am – 4pm or email outside of those times to avoid disappointment please.
There is an extra charge to the highlands and islands of Scotland, northern Ireland and other islands around the UK. If you are not sure if an extra carriage charge will be applied you should enter your address in the checkout for an instant quotation. The full carriage charge will be quoted at the cart page and the checkout page once your UK postcode has been entered.
Items marked heavy goods are despatched by pallet, see below.
2. Other Countries
Countries in Europe will be quoted carriage at the checkout once delivery details have been entered. Countries outside of Europe should contact us for a delivery quotation. Payment for all orders outside of Europe will be by bank transfer only. The website does not have the facility to take orders from customers in Europe with a VAT exemption number, please contact our customer services where we will be able to take your order.
3. Heavy Goods
These products are over the maximum weight for standard carriage charges. The extra carriage is quoted at the cart and checkout pages. The goods will be sent by pallet on a 3 working day delivery service (excluding hand made items like radiators) or longer for European delivery. Access for a lorry is required and because the delivery is made by an external haulier they will only deliver the pallet using a tail lift and pallet truck, it is your responsibility to unload the pallet and take the goods inside.
4. Long Goods
These products are over the 2.6m maximum length allowable for standard carriage therefore carriage is quoted separately.
5. Fragile Goods
These products are fragile and are liable to be damaged in transit, as we have found in the past using an external carrier. Unfortunately we cannot despatch these goods by carrier. The following rules apply:
We can deliver by van from a local branch throughout the East Midlands.Orders Of Sufficient Quantity
We can deliver direct from the manufacturer, the order for lamps would need to be a minimum of £150.00 for this facility.
If you are able to collect then you are welcome during business hours.
6. Direct Delivery Goods
We have an arrangement with some manufacturers where the goods are despatched by the manufacturer direct to you for mainland England and Scotland. Orders outside of these areas (including the Scottish islands, IOM, Scilly Isles, Ireland and the Channel Islands) are subject to extra charges and are quoted separately, please accept our apologies if this is not shown clearly at the checkout.
For information on how to return a product or delivery please click Returns